1. Introduction

Welcome to our website, pronto.com.sg, operated by Pronto Food Services Pte. Ltd.

1.1 The Purpose of these Terms and Conditions

These Terms and Conditions govern your access to and use of the pronto.com.sg services among other things; please read these Terms and Conditions carefully.

1.2 Definition of Terms

a) “You” and “Your” means any user of the pronto.com.sg website, apps and services.

b) “Pronto” or “We” or “Us” or “Our” means Pronto Food Services Pte. Ltd. whose business location is at 30 Lorong Ampas, #02-01 Skywaves Industrial Building, 328783 Singapore.

c) “Pronto/our website(s) or site(s)” or “Pronto/our app(s)” or “Pronto/our store(s)” or “Pronto/our service(s)” means pronto.com.sg, the Pronto apps (to be officially available on the iTunes App Store and/or the Google Play Store), the Pronto store locations and all related functionality and services offered by or for Pronto on or through pronto.com.sg, the Pronto apps, the Pronto store locations or systems.

2. Use of the Pronto Website and Services

2.1 General Provisions

a) By using the Pronto website, apps and services, you affirm that you are of legal age to enter into these Terms and Conditions, or, if you are not, that your parent or legal guardian consents to enter into these Terms and Conditions on your behalf (the person giving this consent will be bound by these Terms and Conditions). If you violate or do not agree to these Terms and Conditions, you may not access to and use the Pronto website, apps and services.

b) Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the section.

c) Any use of the term “including” or variations thereof in these Terms and Conditions shall be construed as if followed by the phrase “without limitation.”

d) We reserve the right, at our discretion, to update or revise these Terms and Conditions. We recommend that you check our site regularly to take note of any amendments made. If you do not agree with the new Terms and Conditions, you should stop using our site. You should also print and save a copy of these Terms and Conditions for your future reference.

e) If any provision of these Terms and Conditions is held to be unenforceable (by any court having competent jurisdiction) for any reason, such provision will be reformed only to the extent necessary to make it enforceable and the other terms of these Terms and Conditions will remain in full force and effect.

f) If you breach these Terms and Conditions and Pronto ignores this, Pronto will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

g) You may not assign, transfer, or sublicense any of your rights or obligations under these Terms and Conditions.

h) We may assign, transfer, or sublicense any of our rights or obligations under these Terms and Conditions without restriction.

i) We shall not be liable for any failure or delay in the performance of our obligations under these Terms and Conditions or any unavailability thereof that is due, in whole or in part, directly or indirectly to an event, circumstance or failure which is beyond our reasonable control (as applicable).

2.2 Access to and Availability of the Pronto Website and Services

a) You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use our site and services, including, without limitation, modems, hardware, software, and long distance or local telephone service.

b) We grant you access to our site on a temporary basis.

c) We do not guarantee uninterrupted and/or reliable access to our site and make no guarantees as to its operation, functionality or otherwise.

d) We may change the arrangements for access to, deny access to, close or suspend part or the whole of our site or any of the services offered on or through our site, at any time, for any period of time, for any person or geographic area and for any reason without telling you beforehand and without liability.

e) Our site and services are only intended for use by people resident on mainland Singapore. If you choose to access our site or services from outside mainland Singapore, you do so at your own risk.

2.3 Your Use of the Pronto Website and Services

a) You can use the site to browse and buy goods and services from us and to manage your account with us but not for any other purpose.

b) We make no promise that the products and services offered on or through our site will meet your requirements.

2.4 Content

a) We may change the content of our site at any time.

b) Any part of our site may be out of date at any given time, and we are under no obligation to update it. As such, we make no representations, warranties or guarantees, whether express or implied, that our site or any content on it, will be complete, accurate or free from errors or omissions.

c) The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

2.5 Communications

a) By using our services, you accept that your email address and/or mobile phone number may be used to send you service messages including delivery details and marketing.

b) When using our site or services, you accept that communication with us will be mainly electronic. We may contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

2.6 Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, A PRONTO ENTITY (AS DEFINED BELOW) SHALL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES, DAMAGES OR INJURIES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS OR SAVINGS AND ATTORNEYS’ FEES) DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH (A) YOUR ACCESS OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITES; (B) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SITES; (C) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, DEFICIENCIES, OR OTHER INACCURACIES IN THE SITES; (D) ANY UNAUTHORIZED ACCESS TO, OR USE, DISCLOSURE OR ALTERATION OF, YOUR TRANSMISSIONS OF DATA INCLUDING, WITHOUT LIMITATION, YOUR PERSONAL INFORMATION OR CARD HOLDER DATA, (E) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITES; OR (F) ANY OTHER MATTER RELATED TO THE SITES, INCLUDING THEIR CONTENT, REGARDLESS OF ANY NEGLIGENCE OF ANY PRONTO ENTITY EVEN IF A PRONTO ENTITY OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO PRONTO ENTITY WILL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY SHOPPER OR OTHER USER OF THE SITES.

 “Pronto Entity” means Pronto Food Services Pte. Ltd., its subsidiaries and affiliates, and any director, officer, employee, agent, subcontractor, successor, or assign of any of them.

2.7 Complaints, Disputes, Arbitration and Applicable Law

a) If you have a complaint or would like to bring a matter to our attention, please contact us in the first instance. Before commencing any legal proceedings, you and Pronto shall use best efforts, through good faith negotiations, to resolve any claims or disputes under or in connection with these Terms and Conditions. Each party shall, to the extent possible, continue to perform its obligations under these Terms and Conditions even if there is a dispute. This Section 2.7 does not affect either party’s right to seek urgent interlocutory and/or injunctive relief.

b) These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore and you and Pronto agree to submit to the jurisdiction of the courts of the Republic of Singapore.

2.8 Termination

These Terms and Conditions are effective unless and until terminated by either you or Pronto. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of the Pronto services. We also may terminate these Terms and Conditions at any time and may do so immediately without notice, and deny you access to the Pronto services, if in our sole discretion you fail to comply with any term or provision of these Terms and Conditions. Upon any termination of these Terms and Conditions by either you or Pronto, you must promptly destroy all content obtained from the Pronto Sites, as well as all copies of such content, whether made under these Terms and Conditions or otherwise.

How to Purchase an Order From the Pronto Website – pronto.com.sg

The technical procedure required to create an order on this site, pronto.com.sg, are as follows:

  • You must select the products you wish to order, and then go to our “checkout.”
  • You will be guided through the “checkout” process by a series of instructions. Here, you must enter the address you would like the products to be delivered to, and the pertaining delivery method. If you want to correct any errors you have made, you can use our functionality to go back and remove individual products from your order or empty your cart and start again – changes to the cart can be made on the cart page, which can be found at pronto.com.sg/cart.
  • You place an order on our website, pronto.com.sg, by clicking ‘Place Order.’
  • We will send you an automated email message which will also be shown to you on our website immediately after you have placed your order. This is not an acceptance of your order because we will have to carry out stock and identity checks first. This email signifies processing of the order.
  • Following the first email, we will send you another email which confirms the order, and its delivery or availability for pick up. At this point, we have accepted your order and a binding contract is formed between you and us.

The contract will be concluded in English.

The details of your contract will be held by us. If you require any information about orders you have placed with us, you can either log-in to your Pronto account or contact us via support@pronto.com.sg.